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How to run a HughesNet Speed Test

If you are noticing slow speeds on your HughesNet system, you will want to check to make sure you haven’t violated your Fair Access Policy (FAP).  Click here for information on that process!

If you haven’t violated your FAP and you don’t see any errors or anything in your system status page at http://192.168.0.1, then we recommend running some speed tests so that HughesNet or your HughesNet Service Provider will be able to analyze the issue!  You will want to record your results as well!  But although you can run any Internet Speed Test, it’s not going to give you accurate results or the results that HughesNet would use to determine if there is a problem or not with your system or service!

Why would you not want to use just any speed test?  The HughesNet Speed Test only measures the speeds between the network, the Network Operations Center and your HughesNet Satellite Internet Modem!  After all, HughesNet is only concerned IF there is a problem withing their system and service so that they can resolve the issue, or inform you that the problem is on your end, either in your router, your computer or if it’s a virus or something else slowing you down, because they can’t really help you with that anyway!  Also, when you use the HughesNet Speed Tests, the results are recorded so that HughesNet Customer Care or your HughesNet VAR or other HughesNet Service Provider can analyze the results and determine whether or not the problem is in the connection to the satellite, in your satellite equipment or on the consumer end in the router, PC, etc.

Keep in mind that many things can affect your speeds and performance!  If your antenna isn’t pointed properly you will get errors in receiving and transmitting which means the system has to slow down to try to prevent errors and therefore the system may be working twice as hard to receive the data as a well pointed system has to work!  If your installer didn’t “force-range” your system or if you have moved the system (Ku Band only) and haven’t “force-ranged” it, and if you didn’t receive a decent rate code such as 256 4/5 or 512 4/5, etc. (depending on the speed plan you are on), then your system will not be able to provide you with the optimum speeds and performance!  Also, if you have a failing component (typically a transmitter / LNB assembly) then you will notice errors in your transmit and receive packets and that will cause poor performance until that part is replaced!

Check out our blog on HughesNet Tips & Tricks – Troubleshooting a Slow Connection for tips on how to Speed up your HughesNet System!

Here is the link to the HughesNet Performance Speed Test for your HughesNet Satellite Internet System:

http://consumer.performancetests.hughesnet.com/

HughesNet recommends that you run 5 tests through-out the day to help determine what the problem is!  When you contact HughesNet or your HughesNet Service Provider, they can look over the results and tell if it is something wrong with your system or your connection, or if is something local causing the speed degradation!  And although they usually won’t be able to tell you what the problem is (if it’s local), at least you will know where to start looking for the issues!

There are many things that affect speeds and performance!  Other Internet activity running in the background, automatic software downloads such as Microsoft Windows Updates or Anti-virus updates or even a virus, malware, trojan, spyware, etc. can cause you to experience slow speeds!

Check out our blog on HughesNet Tips & Tricks – Troubleshooting a Slow Connection for tips on how to Speed up your HughesNet System!

Feel free to contact us for more information and troubleshooting!

Posted in: HughesNet

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