Montana Satellite Services


HughesNet HN7000s Registration / Commissioning Process

An overview by Montana Satellite Services

We recommend that you read through this process completely, so that you have an overview of the process before you actually start the registration / commissioning process!

We also recommend that you update your HughesNet HN7000s modem SBC (Satellte Based Commissioning File) before you begin! Updating the SBC file to the most recent version will give your modem the latest satellite information prior to starting the commissioning process!   The most recent HughesNet SBC File is available in our HughesNet Downloads Section and we have Instructions for updating the SBC file available here as well! It is not always required, but it is recommended!

1. You can use Internet Explorer or Safari (MAC) to get into the modem via the link, and click on “Registration – Installer” to start the testing, registration and commissioning process!

2. Enter your current zip code or coordinates, and continue… If you are not within 70 miles or so of a town or zip code you can use, click the little box option that says “Enter Coordinates Manually” and use Lat and Long in decimal format instead!  (Example:  48.25 North, 114.25 West)

3. You do not need to enter your Radio / LNB part number or select the wattage unless you want to as it is “information only” so you can just skip that part by clicking next or continue or whatever.

4. You’ll see a page with a drop down menu! Select the top selection for your satellite and continue!

5. The next page should give you the azimuth, elevation and skew / tilt for the antenna!

6. Once you have set the antenna to those coordinates, continue and eventually you will see “Display Signal Strength!”

7. Click it and you can then try to fine the satellite with the antenna. Small movements make a big difference!

8. When and ONLY when the signal jumps up over 30 and turns green, you will be on the right satellite!

9. Peak it as best as you can as you want it as high as you can get it!   (We have antenna manuals and pointing guides in our HughesNet Downloads Section!)

10. Once that is peaked, close the signal window and click continue…

11. Now you will be at the “Crosspole or Isolation Screen!”

12. Click Manual and follow the instructions…  (Manual modem provides you with approximately 4 – 5 minutes of constant display used to peak your antenna!)

13. If it keeps saying “Testing Waiting for Reply” you may have to go back and pick the next option down for your Satellite, so it tries a different frequency, but give it a few minutes to try first before doing so! If it happens again, try the next option!  (If you haven’t updated the SBC File as recommended above, this could be why it isn’t making it past this step!)

14. Once you see the numbers (results) showing up 45 fail, 55 pass or whatever they are you can peak the antenna to get this as high as you can! This part is usually done by loosening the 4 bolts on the back of the dish and rotating the skew a bit clockwise or counterclockwise from your original skew setting! 1 degree is a big move so tiny movements are key! Sometimes you can tug on the dish east or west to see if it improves and if it does you will need to move the antenna azimuth a bit possibly. Same thing with elevation. Either way, you need to get this signal as high as you can! The test will only run for 5 minutes or so and then you’ll have to go back and start over if you don’t have it passing by then! We recommend re-booting the modem and starting fresh if that happens and if it stops displaying changes in results! Again, you want to get this number as high as you can and PASSING a lot more than it FAILS.

15. Once that is peaked, you have to close that window and click on “Automatic” to see if it passes! If it passes you can continue to the actual registration process! (once you have your SAN and PIN anyway)

16. Skip over the registration server selection page and get to the one that shows you the agreement! (see the next step for security warning)

17. Your computer will probably stop with a SECURITY or CERTIFICATE WARNING or something, but just click on “Show Content” or “Continue”, and then continue.
(We have found an issue with IE11 in which it does not seem to show the “Show Content” or “Continue” option, so until we find a solution, we recommend using IE9 or IE10 or Safari instead.)
Once you click “Show Content” or “Continue”, it should start the process back a page or two, however the second time it should go through to the Agreement!

18. Agree and continue to the spot where you enter your SAN and PIN.

19. Enter your SAN and PIN and continue!

20. At this point the modem will do one of two things! If your are replacing your modem on an existing account, it will ask you if you want to perform a SWAP. Click “Yes” to continue.
If this is a new modem on a new account, it will simply some keys and prompt you to click RESTART… click RESTART…

21. THIS PART IS EXTREMELY IMPORTANT! The modem will reboot and you can then enter  and click on green, yellow, or red button to view current system status! Hopefully it will be green! If it’s not green you will probably have to “Force-Range” the system!  Click here for that process!

22. The modem will have to take a download for several minutes… DO NOT TRY TO BROWSE THE INTERNET OR DO ANYTHING while this is happening!

23. In that Status Page at after clicking the hopefully Green or Yellow button, you should see a “Software Status” and it will probably say “File List Changed, Downloading new Files”

24. When it’s done the modem will reboot on its own!  (You will know that it rebooted if your browser is showing a blank page or connection error!)

25. After the modem powers back up, go to the Status Page again at and click the Green, Yellow or Red button… when that line says “All Files Up to Date” you should “force-range” the modem (even if you did it before) (see below).

If the button is green, and after you have force-ranged the modem, you should be ready to surf!
If it’s yellow, that should go away after you start browsing!
If it’s red, you will probably have to restart this registration process and go through it again to see if the issue will resolve itself!

Please note that the modem can and will get confused if the registration process takes too long or if you find yourself stuck and going back pages, etc.
We recommend that you reboot (power cycle) the modem until you can go through the above process smoothly and without delays to avoid errors!

If you have any questions, feel free to contact us for assistance!

Posted in: HughesNet

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