We get requests all of the time from customers to switch their HughesNet HN7000s Ku band Satellite Internet system to use a different satellite. Some lose service due to moving, or line-of-site issues, etc. and lately it seems failing satellites or changes at HughesNet are requiring more and more satellite changes.
With the release of the new Ka Band systems, HughesNet has been condensing a lot of their remaining Ku Band (HN7000s, HN7700) customers onto fewer satellites to help save bandwidth leasing costs on so many different satellites. If you get a notice from HughesNet regarding a change or if you wake up and have no service one day, chances are that you will need to request a satellite change and repoint your system to another satellite in order to get your service back or maintain your service!
So what are your options?
If you need to change your HughesNet Ku Band (HN7000s, HN7700) modem to another satellite, due to a change of location, line-of-site issues, loss of footprint, failed satellite, etc. you have a couple options.
You can try to contact HughesNet Customer Care, and they might create a work order and send an installer out to assist you, usually for a fee!
Lately we’ve heard that HughesNet is telling some customers that that is no longer an option and that they’ll have to upgrade to Spaceway or Gen 4 instead!
If you know a HughesNet installer or feel comfortable re-pointing your system to a new satellite, we can then contact HughesNet on your behalf to request the satellite change for you once you have passed signal strength and crosspole tests on the new satellite! You may want to check with our Satellite Change Request Form first to make sure which satellites are available!
Please note that HughesNet does not allow you to install, repoint or repair your own system unless you are a certified installer, so you would be doing so at your own risk!
When you are ready to request the change, you can simply fill out and submit our Satellite Change Request Form.
We charge $50.00 for this service but we can usually get it completed within a couple hours of your request during normal business hours!
It’s important to know that you will need to get pointed to the new satellite and pass signal and crosspole tests before we can ask HughesNet to change your satellite.
Here are the details of the satellite change process:
- First, we recommend that you go to your HughesNet Modem Status Page and click on “System Info” link on the top right! You should either print out this page or at make a note of the information on that page! (your site account number or SAN, your site id, ,modem serial number, satellite longitude and so on), as you will need that information in order to request the satellite change!
- Then you should visit our Satellite Change Request Form to get an idea of what information we will need to request your satellite change from HughesNet and to see which satellites are available!
- Second, you will want to download and install the new HughesNet SBC File which contains the most recent satellite parameters for your modem.
The most recent file is available for download in our Downloads Section!
- Click here for instructions on how to update your HughesNet SBC file!
- Next, you will need to hook up and connect your HughesNet modem to your computer and power it up (if not already connected).
- Once connected, open a browser in your computer and go to the HughesNet Status page at http://192.168.0.1 and click on the System Info button on the top right. If you didn’t have this page in your bookmarks, it would be a good idea to bookmark this page as we will use it later.
- You should print this page if you can as it has your modems’ existing account information on the left and satellite information on the right. If you can’t print it, you will want to write down the Account # (SAN), Site ID, Modem Serial number, etc. from the left side, and the satellite longitude and satellite frequency on the right.
- Once you have that information, close that out and go to the HughesNet Setup page at http://192.168.0.1/fs/registration/setup.html. If you didn’t have this page in your bookmarks, it would be a good idea to bookmark this page as we will use it later.
- Now you will click the “Config File Upload” link in the modem at the bottom left and browse to that config file you downloaded earlier and load it into your HughesNet modem.
- Once that completes just power down and reboot your HughesNet modem.
- When it comes back up, enter http://192.168.0.1/fs/registration/setup.html in the address bar of your browser to get to the “HN7000s Setup Menu” and click the Registration – Installer link.
- It will ask for your postal code, and if you are not within 50 miles of a post office, you will want to click on the “Enter Location Manually” option and enter your GPS Coordinates and continue.
You will need to use decimal coordinates, such as 23.145 N, 123.875 W in order for it to work properly!
- Click “ok” or “Next” or whatever to continue through… it may ask for an LNB type or radio type, select the correct options if you know, otherwise just skip that and continue.
- On the next screen you see a drop down box to select the satellite that you want to move to. It may list two or three options for your satellite, just pick the top one and try it, and if you can’t get signal or pass crosspole, we’ll have to come back and select the next one down, and so on. Make a note of which one you selected.
- The next page should give you the coordinates for your dish. At this time you will need to get your dish pointed to the new satellite. If you need to do so, you can download instructions for doing so from our HughesNet Downloads Section!
- Once you have your dish pointed to the new satellite, have adequate signal quality and passed the crosspole test, you have now sent the signal to HughesNet so they know that your HughesNet modem can see the new satellite and now we can proceed with a satellite change. As a side note, if you can’t get it to pass, start over and select a different listing (frequency) for your satellite from the drop down menu and try again until you get it to pass!
- Make sure to write down or record your frequency, signal strength and crosspole values as you will need it for our Satellite Change Request Form!
- Now from a computer with internet access you will need to go to our Satellite Change Request Form and fill it out and submit it.
Our $50 charge for this service will be collected at the time of form submission!
- Once we receive your form and payment, we will contact HughesNet on your behalf and request the satellite change, and notify you once the change has been processed.
- Once we notify you that the change has been completed, you will need to go back to the http://192.168.0.1/fs/registration/setup.html page and click the “Registration – Installer” link and go through all of that again, picking the same satellite that worked in the drop down menu and continue through, pass the test, etc. and continue.
- As you continue you will see a Contract page that you have to agree to at the bottom and so on, and on one page you may need to enter your HughesNet Account Number (SAN) and PIN, and continue. It will download some files to the HughesNet modem and ask you to reboot it.
- When it reboots it will have one more download to do but it should now show your new satellite information in the System Info page. You can check the status on the modem by going to http://192.168.0.1 page and clicking the red, green or yellow button in the top left. It should show signal strength and status, such as File List Changed, Downloading New Files, or something like that.
- When it’s done downloading it should reboot on its own and then it should come online. You will want to check the modem status page at http://192.168.0.1 and clicking the status button to make sure it says “All Files up to Date” or something like that before you try getting online.
- At some point you should and may have to “Force-Range” the modem to bring it online at its best possible connection rate.
Click here for instructions on how to Force-Range a HughesNet Modem!
For questions about this process, feel free to contact us!