|
|
HUGHESNET QUIK LINKS
LINKSTAR QUIK LINKS
MISC. LINKS
|
| |
If your HughesNet system has already been professionally installed, the
following can assist you with activating / commissioning your HughesNet system,
as well as setting up your HughesNet E-mail accounts and so on.
HUGHESNET SATELLITES
HughesNet uses a variety of satellites depending upon your location, service
plan, and equipment you are using. Please check out our
HughesNet Commissioning Rules page for more
information. This information changes from time to time, and you will be
commissioned to whatever the default satellite is on the day you run the
HughesNet setup on your modem, so it's a good idea to check out the
commissioning rules on the day you plan on activating your system before
pointing the dish to ensure you have the proper satellite in mind.
NOTE: You can commission your HughesNet system on almost any satellite
and almost any frequency from the drop down menu, however once the modem is
commissioned and resets itself, it will only work on whatever is the default
satellite for your equipment, location and service plan. You can find out
which satellite you need to point to if you go to the System Information page in
your HughesNet modem at http://192.168.0.1
after commissioning or by checking out the HughesNet
Commissioning Rules ahead of time!
COMMISSIONING / UPGRADING A HUGHESNET SYSTEM
NEW EQUIPMENT: Once your system is properly installed and
signal strengths have been peaked properly and the dish secured, it is time to
commission / activate your system. In order to activate your system, you will
need a SAN (Site Account Number) and PIN (Personal Identification Number). If this is a new installation with
new equipment, your installer will have your
SAN and PIN on your work order.
UPGRADING:
If you are upgrading from an
older modem to a newer modem, you will need your old SAN and PIN which (for the
DW6000, DW7000 Modems, can be found in your System Status page of your old
modem. Before unplugging your old modem, go to
http://192.168.0.1 and then to System Info to
find your SAN and PIN. If you have a DW4000 or DW4020, the easiest way is
to look at the DirecWay paperwork from your original installation, however, if
that is not available, you can go to the Program Files / DirecWay folder on your
computer and open the PARAM.ACM file in Notepad to view your account # and pin.
USED EQUIPMENT: If you are installing or activating used
equipment, we can assist you in setting up your HughesNet account by filling out
our online form at:
http://www.montanasatellite.com/hughesnet/service_request.htm which will
provide you with a SAN and PIN. We charge $35 for this Account Setup Service.
After receiving your
SAN and PIN, the following steps will
help you to get your system online:
 | Plug everything in, open
your browser window and enter
http://192.168.0.1/fs/registration/setup.html into the browser address
bar. |
| A HughesNet / DirecWay
page will open up and you will see several menu options. |
| Select "Registration -
Installer" from the menu. |
| Enter the nearest Zip Code
of where the system is located. This will give you dish pointing coordinates
if you haven't done that yet! |
| Confirm the location and parameters and hit next to
continue. |
| Select the satellite you are pointed at from the drop
down menu... the frequency is not important during this step. (Click Next to
continue!) |
| Now display the signal strength to ensure you are on and
have chosen the correct satellite. You may go back to the drop down menu and
choose an alternate frequency if your signal is weak! |
| Close the signal strength box and hit next to continue. |
| Click on "Automatic" to run an Automatic Cross-pole
check to confirm your dish is pointed correctly. You should get a score and a
PASS or FAIL. If it Fails, you will need to re-peak your dish to ensure
proper alignment. (Manual mode will let the cross-pole tests run continuously
for dish peaking!) |
| Once you have passed the cross-pole tests, continue to
the registration screen. |
| You will click "Next" at the "SAN
& PIN" Registration screen, and after agreeing to the "Terms and Conditions"
you will be prompted to enter your
SAN
(Site Account Number) and PIN (Personal ID Number). |
| Once you continue, the system should recognize you or if
you are upgrading, the next screen will confirm that you are swapping out one
modem for another. |
| If you are upgrading, continue through the process and
follow the instructions... either way the modem will ask you to close your
browser and reset the modem. |
| Once the modem resets, and all five lights are on you
can enter
http://192.168.0.1 into the browser address bar to see the status. |
| Click on the red, green or yellow button to display
"System Status." You should notice that in the status box it may say (File
list changed, downloading new software!) This is a normal process and should
take about 10 - 20 minutes or so to download. |
| After the download, the modem will reset. (you can tell
when it has reset because your status page will be on "Page Cannot Be
Displayed" or something like that. Click "Refresh" and click on what should
now be a green button. Once it says "All Files are Up-To-Date" you should be
online and good to go. Now, you should "force-range" the system to ensure it
is using the correct data rates for optimal speeds, etc. |
| If the status button is red, there is a possibility that
you were commissioned to a different satellite than the one you are pointing
to. Check System Status to confirm, and if it shows a satellite other than
the one your are pointed to, a satellite change or re-point will be required.
You will need to re-run this setup after a satellite change has been
processed. |
We will contact HughesNet and request a satellite change on
your behalf for $50.00.
To request a satellite change, please fill out our online form at:
http://www.montanasatellite.com/hughesnet/hughesnet_satellite_change_request_form.htm
FORCE-RANGING A HUGHESNET SYSTEM
Force ranging your HughesNet / DirecWay modem allows it to configure itself
for the best possible data rates which may improve your upload and download
speeds.
| Open your Internet Browser and enter
http://192.168.0.1/fs/advanced/advanced.html into the address bar! |
| A page should open that displays "Advanced Configuration" for the
HughesNet Modem. |
| Click on installation in the left hand menu, and choose "Force Range" then
click "Start" in the box that pops up. |
| The modem will test it's connection to the satellite and adjust its' data
rates accordinlgy. |
| When the text in the box says (TX Code 8, Transmitter Ready) you can close
the box. |
| You are now ready to surf! |
REGISTERING YOUR HUGHESNET SYSTEM / HUGHESNET E-MAIL ACCOUNT SETUP
Once your system is online, it's a good idea to register with HughesNet so
that you can setup your e-mail accounts, adjust your billing and payment
methods, and more!
Your installer should have assisted you in installing a HughesNet CD that's
included with your modem. This CD will help you setup your e-mail account,
register with HughesNet, and give you helpful tips and tricks and
troubleshooting information, should you ever need it. If you have not yet
registered and setup your e-mail accounts, please continue with the steps below:
| You will need your site ID, serial number, SAN and Phone number for this
step. You can find this information at
http://192.168.0.1 under System Information or in the paperwork that the
installer should have left behind for you. |
| Open your Internet Browser and go to
http://customercare.myhughesnet.com/register.html to register your
HughesNet system. |
| Click in the top box if you have a DW5000, DW7000, or HN7000S modem, click
in the bottom box if you have a DW4000 or DW4020. |
| Enter your Site ID, Serial Number, SAN and Phone Number and click Submit. |
| Follow the directions to setup your registration username and password and
so on. |
| This is also where you can create your default HughesNet E-mail address. |
| Once you have setup your accounts, etc., preview the information, then you
should print the page for your records. |
| From this page you can log into your HughesNet account here
https://www.myhughesnet.com/acapulco/secure/login.jsp ,and/or visit the
online web based HughesNet E-mail page at
http://mail.hughes.net ! |
E-MAIL SOFTWARE SETUP FOR YOUR HUGHESNET E-MAIL ACCOUNT
HughesNet offers a handy tool to help you configure your e-mail software with
your new HughesNet Account Settings. This "Java Powered" E-mail
Configuration Tool can be found at the bottom left of the HughesNet Portal page
at
http://customercare.myhughesnet.com/ .
HUGHESNET CUSTOMER SERVICE / HUGHESNET TECHNICAL SUPPORT
HughesNet Customer Care at 1-866-347-3292
HughesNet Customer Care at
www.customercare.hughesnet.com
You should also keep your installers' name and phone number handy in case you
have problems!
Wah Lah... you're done! Now you can enjoy your High Speed Satellite
Internet Access!
• Commissioning Rules • Activation • Registration •
|
