HughesNet Customer Care:  1-866-347-3292

If you are a Montana Satellite & Wireless customer or in our Local Service Areas and experiencing installation related issues, please contact us for support!

The following information is meant to assist you with your HughesNet system and services.  We cannot guarantee this information to be 100% accurate and up-to-date.
(YOU MAY WANT TO PRINT THIS INFORMATION AS YOU MAY NOT BE ABLE TO ACCESS THIS INFORMATION IF YOUR SYSTEM IS NOT WORKING PROPERLY!)

Links and Information

Be sure to visit our "Downloads Section" for manuals, user-guides and more!

Upgrades

Click here for upgrade information!

Click here for the modem upgrade process!

Rebates

Click here for rebate information!

Troubleshooting

If you are experiencing problems with your HughesNet system, open your browser window and enter http://192.168.0.1 into the address (URL) bar.

A page should open that will show you the current status of your HughesNet system.

If the little button is green, you should be online and able to surf the net.  If it is yellow or green, there is a problem and you should restart the system to correct the problem.  You can click on the green, red or yellow button for more information if necessary.

There is basically one fix that may be necessary if the button is red or yellow... that is:

Shut down the computer and power down the HughesNet modem by un-plugging the power to it.

Wait about 30 seconds, then plug in the HughesNet modem, and after another 30 seconds, turn on the computer.

If the HughesNet modem lights are all on, you should be able to surf the net.

If the HughesNet modem lights are not all on, you should contact HughesNet support at 1-866-347-3292

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