One-Year Limited Warranty
WildBlue Communications, Inc. ("WildBlue") manufactures
(or has manufactured by a third party) its hardware products from parts
and components that are new or equivalent to new in accordance with
industry-standard practices. WildBlue warrants that the following hardware
products supplied by WildBlue to you will be free from defects in
materials and workmanship: the satellite modem, power supply and outdoor
unit (including the antenna and the transceiver). The limited warranty
term is one year, beginning on the date of installation of the equipment.
This limited warranty does not cover damage or affected operation of
equipment covered by this Limited Warranty resulting from external causes,
including accident, acts of God, abuse, vandalism, misuse, problems with
electrical power, servicing not authorized by WildBlue, unauthorized
disassembly or opening of components (including the modem or transceiver),
usage not in accordance with product instructions, failure to perform
reasonable required preventive maintenance, and problems caused by use of
parts and components not supplied by WildBlue. This limited warranty does
not cover any items that are in one or more of the following categories:
software; external devices (except as specifically noted); accessories or
parts added to a WildBlue system after the system is installed by
WildBlue; accessories or parts added to a WildBlue system through
WildBlue's system integration department; and accessories or parts that
are not installed at the factory.
During the one-year period beginning on the date of installation, WildBlue
will repair or replace products covered under this limited warranty that
are returned to WildBlue's designated address. To request limited warranty
service, you must contact WildBlue's Customer Care department, toll-free,
at (866) 945-3258 within the limited warranty period. If service to the
satellite modem or power supply is required pursuant to the limited
warranty, WildBlue will ship new or reconditioned replacement products to
your address in the continental US, freight prepaid. WildBlue also will
enclose pre-paid shipping materials and you must use this packaging to
ship the defective product(s) back to WildBlue’s designated address. If
you do not do so, or if the returned merchandise is not received in good
condition (less the repair issue for which you originally sought limited
warranty service) you will be responsible for paying the full list price
of the equipment that was sent as a replacement.
If your WildBlue-supplied outdoor unit requires service under this limited
warranty, WildBlue will not charge for any labor costs we incur to repair
or replace it (or any component of it) within the first 90 days after the
initial installation. After this period, WildBlue will cover the cost of
the new equipment, but the on-site labor cost must be paid by you.
WildBlue will provide on-site labor at its standard rates and an estimated
charge can be given prior to the work, based on the type of the
replacement. If your satellite dish needs to be re-pointed after the first
90 days of service, standard on-site labor charges will apply.
WildBlue owns all parts removed from repaired products. WildBlue uses new
and reconditioned parts made by various manufacturers in performing
limited warranty repairs and building replacement products. If WildBlue
repairs or replaces a product, its limited warranty term is not extended.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS THAT VARY FROM STATE TO STATE. WILDBLUE’S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT
AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU.
WILDBLUE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY STATEMENT OR ANY LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY
TO YOU.
These provisions apply to WildBlue's one-year limited warranty only. For
provisions of any service plan covering your system, refer to the separate
service contract for that plan.
Updated: 03/03/05
