Product Support:  HughesNet Gen 5 Jupiter Satellite Internet Systems

This page contains information, links, downloads and support for HughesNet Gen5 Jupiter Satellite Internet Systems!  Here you will find HughesNet manuals, user guides and troubleshooting tips as well as any FAQ’s or Blogs related to HughesNet Satellite Internet Systems distributed by Montana Satellite Supply!

HughesNet Gen5 HT2000W Satellite Modem / Router\HughesNet Portable Gen5 Satellite Internet System Support

HughesNet Gen 5 Jupiter Links:

HughesNet Gen 5 Jupiter User Guides & Manuals:

HughesNet Gen 5 Jupiter Videos / Training Materials:

Tips & Tricks for Installers:

Recommended / Required Tools for assembly and installation of the .98m (98cm) antenna:
  • 3/8 drive ratchet
  • 7/16″ Socket
  • 5/16″ deep socket
  • 7/16″ combination wrench
  • 1/2″ combination wrench
  • #1 or #2 Phillips Screwdriver
  • 3mm hex (allen) wrench
  • Compass
  • 9″ Magnetic Level

Recommended / Required Tools for assembly and installation of the .90m (90cm) antenna:

  • 3/8 drive ratchet
  • 1/4″ Socket
  • 5/16″ deep socket
  • 1/4″ combination wrench
  • 5/16″ combination wrench
  • #1 or #2 Phillips Screwdriver
  • 5/16″ Nut Driver
  • 3mm hex (allen) wrench
  • Compass
  • 9″ Magnetic Level

Cable, Cable Prep & Compression Tools

The DAPT2 signal meter is no longer required for installation of HughesNet Gen5 systems on our VAR Business Internet platform, however, they are very handy for pointing the antenna for sure!
Your location / Latitude & Longitude is VERY IMPORTANT:
You will need to have accurate GPS coordinates for your HughesNet antenna installation location!  You can get your GPS coordinates by installing an app on your smartphone or tablet, or by using a GPS, but it needs to be accurate to within 35 feet of the antenna or so in order to work properly!  We do not recommend using coordinates obtained from mapping software such as Google Maps or Google Earth!  Instead, we recommend using a smartphone app called “GPS Status” or something similar!  GPS Status is available here for both Android and Apple:
Once you have the app installed, you will need to go into the app settings menu, then to “Units & Formatting” and then to “Location Format” and set it to the correct format for your HughesNet HT2000W Modem: DDº MM.MMM’ (For Android users, just touch the screen, click the 3 bars on the top left to access the menu!  iPhone users must access these settings from the iPhone menu under the APPS section!)
If you can’t see your coordinates in the right format, here is a site we use often for latitude and longitude coordinate conversions: 
You can also use this website to find your latitude and longitude:
Here are some tips to help you find the satellite:

Make sure you have installed the latest SBC file into the modem… you can download it here: 

Reference the HT2000W installation guide for access to the modem setup pages from your browser!

Once you enter your latitude and longitude into the modem and select the E19 (Echostar 19) satellite, the page will display the settings for your antenna:

  • Elevation: Adusted by loosening the nuts on the left and right of the Az/El cap and using the elevation adjustment bolt on top of the Az/El cap to raise or lower the antenna!
    HughesNet Gen5 .98m Elevation Setting
  • Azimuth(T): This is the East-West movement of the antenna = The heading you point your antenna to if you are using a GPS or digital compass set on “True”
    Azimuth(M): This is the East-West movement of the antenna = The heading you point your antenna to if you are using a magnetic compass for pointing!
  • Skew/Tilt: This is the clockwise / counterclockwise rotation of the antenna.   There is a + side and a – side.
    HughesNet Gen5 .98m antenna skew/tilt settings
  • Pol / Polarity:  This is the polarity setting on the transmitter itself and is either L for Left or R for Right.
    HughesNet HT2000W Gen5 Jupiter Transmitter Polarity Settings

Double-check the following:

  • Use a real magnetic compass to find your azimuth.  Most smartphones and tablets are not calibrated correctly and can be off by 10 or 15 degrees sometimes!
  • is a great resource that uses Google Earth satellite imagine to tell you which direction your antenna should be pointing from your location!
  • Make sure you have selected E19 for the satellite for Gen5 service!  If you are not in a Gen5 coverage area, choose the E17 satellite instead!
    (For instance, some areas just south of Portland, Oregon must use E17 as well as the southern tip of Florida, Florida Keys, etc.)
  • Make sure you have entered your  LAT and LONG in the correct format within 35 feet of the antenna location!
    Here is a website we use often for latitude and longitude coordinate conversions:
    You can also use this website to find your latitude and longitude: 
  • Make sure your mount is level! If it’s not level you will fight it for a long time in order to get the elevation settings correct!
  • Make sure the elevation setting is correct!   The engraved line below the nut is the mark for elevation on most of the antennas we offer!
  • Make sure your skew or tilt of the antenna is correct!  There is a + and a – side, many people put it on +12 when it should be -12, or similar!
  • Make sure the transmitter/LNB polarity is set to the correct setting (L or R).  If you fight it forever and cannot get a signal try changing it just in case!
  • Make sure you move the antenna extremely slow when panning the sky!  1/2 degree is a big movement and the system needs time to see and identify the satellite
  • Any signal strength under 30 is not a lock on the correct satellite!  Check your settings, polarity, etc. and keep trying!
  • It might help to power cycle your modem and start over if your modem has been powered up for more than 10 – 15 minutes and you are going back and forth in the menu!
    Sometimes the modem can get confused, so a fresh start can help sometimes!

Now that you are Online

  • You can log into your modem here and click “System Status” to see if there are any issues with your system or service or to check data usage:
  • You can log into your modem at and click on “System Information” to get your site ID and more information about your service and account!
  • If you would like to purchase more “full-speed” data, please send us an email to [email protected] with the amount you wish to purchase!  The pricing is at the bottom of our HughesNet Gen5 VAR Monthly Service Plans page here:
  • You can get usage details by the hour by visiting this link and entering your site ID:
  • If you would like to upgrade your monthly service plan, just send us an email to [email protected] and let us know and then fill out and submit a new Credit Card Authorization Form for the new monthly service amount here:   You will need to run the modem through the registration process in order to benefit from the upgraded monthly service plan!
  • If you need to update your credit card information, just fill out and submit a new Credit Card Authorization Form here:
  • If you will be moving your system around, keep in mind that each spot beam can have / use a different transmitter polarity.  You may have to change the transmitter polarity when you go between beams in order to get a signal!
  • You can view or download this .pdf to find out how more about your service and to sign up to, however at this time, there are truly no benefits for doing so!
    HughesNet Gen5 New Customer General Information – VAR Business Internet
  • Refer a friend and get $50 – $100 for your referral!  Make sure you tell them to mention your name when they contact us!

Contact us for assistance!  We offer support to our customers via Text Message, Live Online Chat, Skype, Phone and email, even in the evenings on on weekends and Holidays when necessary!