HughesNet Jupiter 1 and Jupiter 2 Modem State Codes for Troubleshooting HughesNet Gen4 and Gen5 Jupiter Systems and Services

Indoor Unit (IDU)
1.1.1 MAC Address invalid
1.1.2 LAN MAC PHY test failed
1.1.3 Tx synthesizer lock test failed
1.1.4 Rx Tuner lock test failed
1.1.5 VCO monitor test failed
1.1.6 ODU voltage test failed
1.1.7 Key check failed
1.1.8 RAM test failed
1.2.1 Temperature greater than configured threshold
Reboot modem, if failure still results, contact Hughesnet for service.

Outdoor Unit (ODU)
2.1.1 Unable to communicate with Outdoor Unit
2.1.2 Outdoor Unit reports low voltage
2.1.3 Outdoor Unit reports PLL unlocked
2.1.4 Invalid Radio Serial Number and/or Part Number
Reboot modem, if failure still results, contact Hughesnet for service.

Cable
3.1.1 Satellite cable appears to be unplugged or broken
3.1.2 Satellite cable appears to be too long or inferior quality
Remove power from modem, check cable ends to make sure they are finger tight, then reboot modem. If failure still results, contact Hughesnet for service.

Downlink
11.1.1 Downlink sequencer firmware is not running
11.1.2 Downlink kernel packet processor is not running
11.1.3 Control message queue watermark is above threshold
11.1.4 Downlink acquisition Demod and/or FLL thread is not running
11.1.5 Downlink acquisition Demod thread is not running
11.1.6 Downlink Sequencer Failed to load key
11.2.1 Outroute is not locked
11.2.2 Outroute is locked to an unknown carrier
11.2.3 Outroute is locked to the wrong carrier
11.2.4 Outroute has lost lock due to excessive LNB frequency drift
11.2.5 Outroute has lost lock
11.2.6 Outroute Demod failed to select LNB frequency band using diseqc
11.2.7 Outroute Demod failed to select LNB Polarity using diseqc
11.3.1 FLL is not locked
11.4.1 ACM is not enabled or trajectory table is missing
11.4.2 ACM is operating at the lowest Modcod
Most are the result of inclement weather at Gateway, or your location, these are transitory in nature. If system doesn’t return to an operational status after a few hours, contact Hughesnet for service.

Uplink
12.1.1 Uplink firmware failed to load
12.1.2 Transmission is barred
12.1.3 Antenna pointing has not been validated
12.1.4 Transmission test in progress
12.1.5 Transmission TFIX (test mode) in progress
12.1.6 UPP encountered an underrun error
12.1.7 UPP encountered an error scheduling bursts after SWP response
12.1.8 UPP encountered an TXHA FEC stuck error
12.1.9 Transmission error rate is high
12.1.10 Calibration files are missing or invalid for linear transmitter
12.2.1 Outroute is not locked
12.2.2 FLL is not locked
12.3.1 Not receiving timing packets
12.3.2 Invalid timing packet information
12.3.3 Clock synchronization error
12.3.4 Timing adjustment needed
12.4.1 Not receiving inroute group definition packets
12.4.2 Unable to select a valid inroute group
12.4.3 No transmit frequencies defined
12.4.4 Unable to select inroute group due to no Bootstrap Aloha metric
12.4.5 Unable to select inroute group due to no Ranging metric
12.4.6 Unable to select inroute group due to no User Load metric
12.5.1 Failed to successfully range any rate
12.5.2 Failed to successfully range all available rates
12.5.3 No inroute groups available at successfully ranged rates
12.5.4 No supported rates available in the network
12.5.5 Adaptive Inroute Selection (AIS) is not enabled
12.5.6 Lowest Symcod in the AIS Trajectory Table selected
12.6.1 Not receiving bandwidth allocation packets
12.6.2 No bandwidth allocation information available
12.6.3 No Aloha allocation information available
12.6.4 No Bootstrap Aloha allocation information available
12.7.1 Aloha transmission is unsuccessful
12.7.2 Bootstrap Aloha transmission is unsuccessful
12.8.1 Requesting ranging
12.8.2 Computing ranging values
12.8.3 Sending ranging results
12.9.1 Not receiving inroute power feedback packets
Most are the result of inclement weather at Gateway, or your location, these are transitory in nature. If system doesn’t return to an operational status after a few hours, contact Hughesnet for service.

HT1100 LAN
13.1.1 LAN cable is not attached
13.2.1 Packet NOT received from LAN interface
13.2.2 Packet to internet NOT received from the LAN interface
13.2.3 Packet(s) received from unauthorized subnet
13.2.4 Packet(s) received from default subnet
Check that your local network is setup correctly, these are not indicative of a Hughesnet issue.

HT2000w LAN
14.1.1 – No devices connected
14.2.1 – 2.4Ghz Radio Turned Off
14.2.2 – 5Ghz Radio Turned Off
14.2.3 – Both Wifi Radios Turned Off

System Information (SysInfo)
20.1.1 Not receiving Management Router Advertisement (MRA) messages
20.2.1 Not receiving Management System (MS) Information messages
Transitory in nature, may occur during large file uploads, if persistent, contacts Hughesnet for support.

Association
21.1.1 System Assigned Identifier (SAI) is not available
21.1.2 Not receiving Management Router Advertisement (MRA) messages
21.1.3 All Association requests rejected, entering Backoff State.
21.1.4 Creating Data IPGW Pool
21.1.5 Associating with Data IPGW
21.2.1 Creating Wall Garden IPGW Pool
21.2.2 Associating with Wall Garden IPGW
21.2.3 Associated with Walled Garden IPGW for an Unknown Reason
21.2.4 Associated with Wall Garden IPGW for Terminal Activation
21.2.5 Associated with Wall Garden IPGW for Service Activation
21.2.6 Associated with Wall Garden IPGW due to Empty Data IPGW pool
21.2.7 Associated with Wall Garden IPGW due to Signature mismatch
21.2.8 Associated with Wall Garden IPGW due to Data IPGW Load Error
21.2.9 Associated with Wall Garden IPGW due to Service Mismatch
21.2.10 Associated with Wall Garden IPGW due to Data IPGW Connection Failure
21.2.11 Associated with Wall Garden IPGW due to Billing suspension
21.2.12 Associated with Wall Garden IPGW due to Seasonal suspension
21.2.13 Associated with Wall Garden IPGW due to Quality Assurance Testing
Most of these are transitory in nature due to inclement weather, however, 21.2.4 and above may require calling Hughesnet for assistance.

Satellite Based Commissioning (SBC)
22.1.1 Waiting for installation parameters or terminal swap information
22.1.10 SBC configuration file is invalid or not found
22.1.11 Hardware configuration file is invalid or not found
22.1.12 Unable to select beam based on provided terminal location
22.2.1 Pointing In Progress – Outroute not locked
22.2.2 Pointing In Progress – Outroute locked
22.2.3 Pointing In Progress – Beam changed: Set Radio Polarization to Left Hand
22.2.4 Pointing In Progress – Beam changed: Set Radio Polarization to Right Hand
22.2.5 Pointing In Progress – Outroute locked but not receiving UBIP messages
22.2.6 Pointing In Progress – Outroute locked but UBIP does not indicate any available outroutes
22.2.7 Pointing In Progress – Outroute locked but Polarization mismatch between sbc and system info
22.2.8 Pointing In Progress – Outroute locked but Frequency mismatch between sbc and system info
22.2.9 Pointing In Progress – Outroute locked but symbol rate mismatch between sbc and system info
22.3.1 Ranging In Progress
22.3.2 Registration In Progress
22.3.3 Waiting for Configuration
22.3.4 Associating with network
22.3.5 Terminal Activation stage
22.3.10 Bad Downlink state
22.3.11 Unable to transmit successfully to the Gateway
22.3.12 Failed to successfully range most robust rate
22.3.13 Bad Uplink State
22.3.14 Registration failed because terminal failed to resolve NMS address
22.3.15 Registration failed because terminal received invalid response from NMS
22.3.16 Registration failed because terminal failed to authenticate NMS
22.3.21 Registration failed due to invalid terminal serial number
22.3.22 Registration failed due to blacklisted terminal serial number
22.3.23 Registration failed because terminal swap not allowed
22.3.24 Registration failed because terminal move not allowed
22.3.25 Registration failed because registration information was not provided
23.3.26 Registration failed because registration information is invalid
22.3.27 Registration failed because NMS failed to authenticate terminal
22.3.28 Registration failed because NMS received simultaneous registration messages
22.3.29 Registration failed because challenge response timeout
22.3.30 Registration failed because NMS processing failure
You should not see any of these… If you do, contact Hughesnet for assistance.

TCP Acceleration (PEP)
23.1.1 All Backbones are down
23.1.2 PEP is disabled
23.1.3 No Classifier rule defined
23.1.4 Some backbones are down
23.1.5 Excessive backbone resets received
23.1.6 Excessive backbone resets transmitted
23.1.7 Excessive PBP Selective Acknowledgments transmitted
23.1.8 Excessive PBP Selective Acknowledgments received
23.1.9 Excessive PBP Zero windows transmitted
23.1.10 Excessive PBP Zero windows received
23.1.11 Excessive packets retransmitted
23.2.1 Excessive Spoofed connection resets received
23.2.2 Excessive TCP Selective Acknowledgments transmitted
23.2.3 Excessive TCP Selective Acknowledgments received
23.2.4 Excessive TCP Zero windows transmitted
23.2.5 Excessive TCP Zero windows received
23.2.6 Excessive TCP packets retransmitted
Transitory in nature, can occur during peak hours due to an overloaded beam.

Fair Access Policy (FAP)
24.1.1 Download Throttled
24.1.2 FAP information not available
Buy more data?

Conditional Access Controller (CAC)
25.1.1 Current key either not exist or outdated
25.1.2 Alternate (Not Current) key either not exist or outdated
25.1.3 Unable to request key because key server is not available
25.1.4 Encrypted master key is not available
25.1.5 Encrypted master key is bad or corrupted
25.1.6 Unable to verify key because outroute is not locked
25.1.7 Unable to verify key because OSDP is not available or expired
Reboot modem, if failure still results, contact Hughesnet for service.

Software Download (SDL)
26.1.1 Software image downloading
26.1.2 Configuration files downloading
These are just saying that your modem is going through an update, no intervention is needed. Do NOT reboot your modem with these codes present.

Web Acceleration (WAC)
30.1.1 Web acceleration connection in backoff state
30.2.2 Web acceleration Disabled by user
30.2.3 Web acceleration Disabled via configuration

Dynamic Name Servive Proxy (DNS Proxy)
31.1.1 Excessive DNS Response Timeouts